15+ years running operations, managing teams, and scaling CPR training businesses across the US — now adding full-stack development to the arsenal. I don't just manage systems. I build them.
From running daily operations to building web applications — I bring both strategic thinking and hands-on execution to every project.
End-to-end business operations, SOP development, team leadership, and process optimization. I've scaled teams from 3 to 14 agents and helped businesses grow from 25 to 200+ monthly sessions.
Expert in HubSpot, Salesforce, GoHighLevel, Zoho, and ResQEngage. I manage pipelines, onboard clients via video calls, and keep customer satisfaction consistently high.
Scheduling, coordination, and operational workflows for training organizations. I supported the launch of 7 CPR training companies across multiple US states.
Building modern web applications using HTML, CSS, JavaScript, and React. Currently learning full-stack development — already deployed live projects on GitHub Pages.
Appointment setting, lead follow-up, sales pipeline management, and CRM administration to help businesses grow their client base consistently.
Tech stack optimization, data flow design, platform integrations, and building systems that keep businesses running smoothly even as they scale.
Over 15 years of progressive experience across operations, customer support, and business architecture.
Supported the operational launch of 7 CPR training companies across multiple US states. Built CRM systems, lead management workflows, and SOPs from the ground up. Coordinated growth strategies and improved client experience across the board.
Managed a 24-person cross-functional remote team across 5 international warehouse locations. Led recruitment, onboarding, and performance management. Developed SOPs that improved consistency and communication across all departments.
Scaled CPR training operations from 25 to over 200 monthly sessions. Grew the support team from 3 to 14 agents. Managed training coordination, customer support, and administrative operations while maintaining continuity through the COVID-19 pandemic.
Delivered exceptional support for global clients, consistently exceeding CSAT and first-call resolution KPIs. Mastered multitasking in high-pressure environments while maintaining strict attention to detail and empathetic communication.
A rare combination of operational expertise and growing technical skills — bridging the gap between business and technology.
Real projects I've built and deployed live — all self-taught in 12 weeks. Just getting started.
A full React application for managing CPR training classes. Features include adding, deleting, and filtering classes by type. Uses useContext and useReducer for state management.
Multi-page personal website with dark mode, CSS animations, scroll effects, a word counter, contact form validation, and a loading animation. Built with pure HTML, CSS, and JavaScript.
An interactive ROI calculator built with JavaScript. Users input their numbers and instantly see return on investment calculations — a practical tool for CPR training businesses.
Whether you need an operations specialist, a virtual assistant, or someone who understands both business and technology — I'm available and ready. US hours, non-traditional schedule including weekends.